Frequemtly Asked Questions

How long dose it take befor i receive my research chemical

After we have received the payment, we will ship your package with Research Chemicals within 24 hours. How long it takes before you receive your order depends on the chosen shipping method. We strive to deliver your package in the Netherlands within 48 hours after payment. For delivery times to other countries, please contact our support team.

What is your shipping address

We ship products from different sites depending upon the type and location of products ordered. Our main location is located in the Netherlands. For privacy reasons we cannot give the exact details. We hope for your understanding

Will i receive an email when my products is shipped

Typically, all customers receive an email confirmation when they place the order and when their order is dispatched. If you haven’t received the email yet, make sure to check your junk and other’s inbox. Additionally, you can also log in to our site and confirm the status of your delivery.

I have placed my order, when should i be expecting my delivery

It depends on your location. Typically orders within the EU take about 72 hours. However, the shipping time is extended from 2-21 business days if you are residing outside the EU.

How will you pack my order

Do you provide any guarantee that my order will be delivered  to my address 

We have a reshipping policy for orders within the EU. If your package was shipped through a traceable method or if it does not arrive then we can simply reship it after 21 days. Note that you will not be eligible for reshipping if the package was not registered tracked or your package was detained by customs due to legal reasons. Reshipping is only a one-time opportunity wherein, it is the customer’s responsibility to check the legalities of receiving orders to your respective country.

We use unregistered air mail as the standard mode of shipment. Note that orders outside of the EU are shipped at the customer’s own risk and are not subjected to the reshipment policy. Other regions that are not covered by our reshipment policy are Australia, Romania and Russia

Can you check up on the courier service if my delivery is delayed ?

Can i track my order?

I have not received my package, what should i do ?

In the rare event that your order hasn’t reached you within 21 business days, you’ll qualify for a free re-ship (insured tracked orders only). To qualify for the free re-ship please follow these steps:

Open the mail from the shipping service and report the package as missing.
When you have received the confirmation of the shipping service, send it to our customer service.
After receiving the confirmation, we will send a new shipment the same day.
KINDLY DO NOT CONTACT US TO TRACK YOUR ORDER UNTIL AFTER 21 DAYS FROM THE SHIPPING DATE.

Kindly note that if your shipment is confiscated by customs—due to your negligence of the local laws—you will strictly not be qualified for any refund or re-shipment.

All reships are sent by Airmail with no tracking or insurance.

We DO NOT offer a reshipping service to the following countries as they are classified as high risk: Norway, Sweden, Finland, Hungary, Italy, Belgium, or any country outside the EU.

Due to the stricter customs policy, you will be ordering at your own personal risk.

Have you already received my payment ?

We work with an automated system. As soon as we have received your payment, you will immediately receive a confirmation from us. Please make sure the order number of your order is stated in the subject of your payment.

If you have not received an email from us within 48 hours:

1 Check your spam box
2 Check if you have added the order number to your payment
3 Send a screenshot or payment confirmation to customer service.

Can i buy 3-MMC with crytpocurrency?

Yes at The Pirate Bay we accept different types of cryptocurrency for purchasing 3MMC.
For example, we accept:

Bitcoin
Bitcoin Cash
Dai
Dogecoin
Ethereum
Litecoin
USD Coin

I have orderd the wrong by mistake, can it be replaced or returned?

We advise you to thoroughly check your requirements before placing an order. If you have placed a wrong order, contact our customer service immediately to replace or cancel your order. Due to the nature of our business, all purchases are final. Thus, if your order is already processed or delivered, it cannot be taken back.

Can i return my product and get my money back?

It is not possible to return products. Therefore, check carefully whether you ordered the right product before you pay.